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Parnassus Investments

Frequently Asked Technical Support Questions

 

What is required to use this website?

Our website requires one of the supported internet browsers with javascript enabled, SSL enabled and cookies enabled. This is for security and performance reasons to protect you and to give the best online experience as possible. For most up to date browsers, the default settings usually allows sufficient compatibility with our website.

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What should I try if experiencing difficulties?

We apologize if you are experiencing difficulties using our website, and there several things to try to troubleshoot an issue. If these suggestions do not help, please contact us.

  • Clear your internet browser cache
    It is possible that a file or cookie became corrupted, and clearing the internet browser cache is required. (See instructions for Internet Explorer, Mozilla Firefox or Safari).
  • Restart your internet browser
  • Update the supported browser to the latest version
    In some cases, problems can be seen with a specific browser version. (Note: With Internet Explorer, verify Windows is up to date.)
  • Check antivirus/firewall software
    Please verify that your antivirus program and/or security firewall like Norton Personal Firewall, Norton Internet Security or ZoneAlarm does not prohibit the cookies and javascript for the Parnassus website. You may need to reference your antivirus software's customer support or documentation to configure this.
  • Restart your computer

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How do I enable cookies for Internet Explorer 6.x and 7.x?

  1. At the top of your browser click Tools, then Internet Options.
  2. Click on the Privacy tab.
  3. Click on the Advanced button.
  4. Place a checkmark in Override automatic cookie handling.
  5. Verify that First-Party Cookies and Third-party Cookies are accepted.
  6. Place a checkmark in Always allow session cookies then click OK.
  7. Click the Edit button and verify if Parnassus is in your "Managed Web sites list". (If you are using Windows XP with SP2 or Windows Vista, click on the Sites button instead of Edit.) If Parnassus is in the list, highlight it and click Remove. Then click OK.
  8. Click OK to close the Internet Options window.
  9. Restart your computer.

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How do I enable cookies for Mozilla Firefox 2.x?

  1. At the top of your browser, click on Tools to view Options.
  2. In the Privacy tab, place a checkmark on Accept cookies from sites.
  3. Click on Exceptions, and verify that Parnassus is not in the list of blocked sites. If it is, remove it.
  4. Click OK to accept these changes.

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How do I enable cookies for Safari for Macintosh OS X?

  1. At the top of your browser, click on Safari on the top left corner, then Preferences.
  2. In Preferences, click on the Security icon.
  3. In the Accept Cookies section, select Always.
  4. Close the Preferences window.

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How do I enable javascript for Internet Explorer 6.x and 7.x?

  1. Select Tools from the top meunu.
  2. Choose Internet Options.
  3. Click on the Security tab.
  4. Click on the Custom Level.
  5. Scroll down until you see the section labled Scripting.
  6. Under Active Scripting, select Enable and click OK.

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How do I enable javascript for Mozilla Firefox?

  1. At the top of your browser, select Tools.
  2. Choose Options.
  3. Choose Content from the top navigation.
  4. Select the checkbox next to Enable Javascript and click OK.

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How do I enable javascript for Safari for Macintosh OS X?

  1. At the top of your browser, click on Safari on the top left corner, then Preferences.
  2. In Preferences, click on the Security icon.
  3. Select the checkbox next to Enable Javascript.

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How do I enable SSL for Internet Explorer 6.x and 7.x?

  1. Select Tools from the top meunu.
  2. Select the Advanced tab.
  3. Scroll down to the Security section and select the checkboxes marked Use SSL 2.0 and Use SSL 3.0, then click OK.

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How do I enable SSL for Mozilla Firefox?

  1. At the top of the browser, select Tools, then choose Options.
  2. Select the Advanced tab.
  3. Scroll down to the Security section and select the checkboxes marked Use SSL 2.0 and Use SSL 3.0.
  4. Click OK.

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How do I enable SSL for Safari for Macintosh OS X?

SSL is always enabled on Safari. Nothing is required for configuration.

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How do I clear the cache for Internet Explorer 6.x and 7.x?

Internet Explorer 7.x

  1. Select Tools then select Internet Options.
  2. Under Browsing History, select Delete
  3. Select Delete Files. Click Yes.
  4. Select Delete Cookies. Click Yes.
  5. Select Delete History. Click Yes.
  6. Click Close to close Delete Browsing History window.
  7. Click OK to close Internet Options window.

Internet Explorer 6.x

  1. Select Tools then select Internet Options.
  2. Select Delete Cookies. Click OK.
  3. Select Delete Files. Click OK.
  4. Select Clear History. Click OK.
  5. Click OK to close Internet Options window.

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How do I clear the cache for Mozilla Firefox?

  1. Select Tools from the top meunu.
  2. Select Options.
  3. Select the Privacy tab.
  4. Click Settings.
  5. Place checkmarks on all checkboxes (Browsing History, Download History, Saved Form Information, Cache, Cookies, Saved Passwords, Authenticated Sessions).
  6. Click OK, then click OK to close all option windows.

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How do I clear the cache for Safari for Macintosh OS X?

  1. At the top of your browser, click on Safari on the top left corner.
  2. Select History, then Clear History.

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What is a RSS feed and how can I use it?

RSS stands for Really Simple Syndication and can be identified often by this icon, . It is an easy way to keep up with your regular important, personalized news and information like our Highlights all in one place, without having to conventionally search and visit websites. Now, the subscribed content that you want can be fed directly to you without cluttering your email inbox. This can be a huge time saver by having more information at your fingertips than ever before.

To use a RSS feed, you will need a RSS reader, and there are many available. Our supported internet browsers already have RSS readers included, where you can live bookmark the RSS feed for easy reference. Also, there are RSS readers online like Google Reader, and desktop software like FeedDemon (Windows) and NetNewsWire (Mac).

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How can I read PDF files and what if there are problems?

Some of our forms and documents are available as Adobe PDF files to give the best possible print format, and the free Adobe Reader application is required for viewing. To read PDF files or if you are experiencing viewing difficulties, please download and install the latest version of Adobe Reader.

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